VSOs provide free help with VA claims, appeals, and benefits. Here's how to choose between the DAV, VFW, American Legion, and other organizations.
A Veterans Service Organization (VSO) is one of the most valuable resources available to any veteran, and their services are completely free. VSOs help veterans file disability claims, navigate appeals, access healthcare and benefits, and connect with support services. But with dozens of organizations to choose from, how do you find the right one?
The "Big Six" VSOs — the DAV (Disabled American Veterans), VFW (Veterans of Foreign Wars), American Legion, AMVETS, Paralyzed Veterans of America, and Vietnam Veterans of America — have the largest networks of accredited representatives and the most experience with VA claims. Each has offices near most VA Regional Offices, making in-person meetings convenient. They handle tens of thousands of claims per year and have deep institutional knowledge of the VA system.
When choosing a VSO, focus on the individual representative as much as the organization. A great representative at a smaller VSO will serve you better than a mediocre one at a major organization. Ask about the representative's experience with your type of claim, their current caseload, and their communication style. Can you reach them by phone or email? How quickly do they respond? Will they explain the process and keep you informed?
Many state and county veterans service offices also have accredited representatives who provide the same free claim assistance. These local representatives sometimes have lighter caseloads than the national organizations, which can mean more personalized attention. Your county veteran service officer is often an excellent starting point — they know local resources, can help with state benefits, and can refer you to specialized help when needed.
You can also work with VA-accredited claims agents and attorneys, who may charge fees for their services. Unlike VSOs, these professionals can charge fees (typically a percentage of any back pay awarded). For straightforward initial claims, a free VSO representative is usually sufficient. For complex appeals, especially those going to the Board of Veterans' Appeals, a claims attorney may be worth considering.
To find a VSO representative, visit VA.gov's accredited representative search tool, contact your local VA Regional Office, or call any of the major VSO national headquarters. You'll sign a VA Form 21-22 giving the VSO power of attorney to access your VA file and represent you — this can be changed at any time if you want to switch representatives. The most important step is simply choosing one and starting the process.